Introduction

Membership Eligibility

Qualified Professionals

• Interior Designers
• Architects
• Decorators
• Home Stagers
• Property Developers
• Hospitality Professionals
• Corporate Purchasing Agents
• Real Estate Professionals
• Set Designers and Stylists
• Design Students (with limited benefits)

Application Requirements

• Completed Trade Program application form
• Valid business license or certificate of incorporation
• Resale certificate or tax exemption certificate (if applicable)
• Business card or company letterhead
• Government-issued photo ID

• Professional certification or association membership (ASID, IIDA, AIA, etc.)
• Portfolio of recent design projects
• Website or social media profiles showcasing your work
• Client references
• Degree or enrollment verification for design students

Membership Benefits

Trade Pricing

• Tiered Discount Structure:
  • Tier 1 (New Members): 15% off retail pricing
  • Tier 2 (Established Members): 20% off retail pricing
  • Tier 3 (Premier Members): 25% off retail pricing
  • Custom quotes available for large commercial projects
• Exclusions:
  • Clearance items
  • Already discounted merchandise
  • Select brands with manufacturer pricing restrictions
  • Delivery and service fees

Dedicated Services

• Personal Trade Representative:
  • Direct contact with a dedicated trade specialist
  • Assistance with product selection and specifications
  • Custom quotes and proposals
• Complimentary Design Services:
  • Space planning assistance
  • Material and finish recommendations
  • 3D rendering services for qualifying projects
• Project Management Support:
  • Order tracking and coordination
  • Delivery scheduling
  • Installation oversight

Additional Benefits

• Early Access:
  • Preview new collections before public release
  • Invitation to exclusive trade events and product launches
• Trade-Only Resources:
  • Access to trade-only products
  • Digital library of tear sheets and product specifications
  • Material samples and swatches
• Marketing Support:
  • Professional photography of installed projects
  • Feature opportunities in our design spotlights
  • Co-branded marketing materials

Ordering Process

Account Setup

• You will receive login credentials for your trade account
• Your dedicated trade representative will contact you for an orientation
• Your account will be configured with your applicable discount tier

Placing Orders

• Online through your trade account portal
• In-person at our showroom
• Via email or phone with your trade representative
• Through our trade-specific order form

Order Requirements

• Your trade account number
• Complete product specifications
• Delivery address and contact information
• Client name and project reference (for your records)
• Purchase order number (if applicable)

Order Minimums

• No minimum for in-stock items with standard trade discount
• $2,500 minimum for custom orders
• $5,000 minimum for special pricing beyond standard trade discount
• Volume discounts available for orders exceeding $10,000

Payment Terms

Standard Terms

• 50% deposit required at time of order
• Balance due prior to delivery
• Net 30 terms available for qualified accounts with established history

Payment Methods

• Credit card (Visa, MasterCard, American Express, Discover)
• ACH/wire transfer
• Company check (subject to clearance before order processing)
• Financing options available for larger projects

Tax Exemption

• Valid resale certificate required for tax-exempt purchases
• Must be submitted and approved before placing tax-exempt orders
• Certificates must be renewed according to state requirements

Shipping and Delivery

Trade-Specific Services

• Consolidated shipping for multiple items
• Warehouse storage (up to 30 days) for project coordination
• White glove delivery with installation services
• Receiver of freight designation available

Special Considerations

• Trade members receive priority scheduling for deliveries
• Dedicated delivery coordination for complex installations
• Special crating available for sensitive items
• Expedited shipping options when available

International Shipping

• Available to select countries for trade members
• Customs documentation assistance
• Consolidated international shipping for project efficiency

Samples and Memos

Material Samples

• Complimentary small material samples (fabric swatches, wood finishes, etc.)
• Larger samples available with refundable deposit
• Sample kits available for frequently specified collections

Furniture Memos

• Select floor samples available for client presentations
• 3-day maximum loan period
• Refundable deposit required
• Subject to availability and approval

Sample Returns

• Samples must be returned in original condition
• Shipping labels provided for sample returns
• Damaged or unreturned samples will be charged to your account

Custom Orders

Custom Capabilities

• Custom dimensions and modifications
• COM (Customer's Own Material) applications
• Custom finishes and treatments
• One-of-a-kind pieces for special projects

Custom Order Process

1. Submit specifications and drawings
2. Receive feasibility assessment and pricing
3. Approve design concept and quote
4. Submit deposit and signed approval
5. Production and quality control
6. Delivery and installation

Custom Order Policies

• All custom orders are final sale
• Extended lead times apply (typically 10-16 weeks)
• Design changes after production begins may incur additional charges
• Custom orders require written approval of all specifications

Trade Program Tiers and Advancement

Tier Qualification

• Tier 1 (New Members):
  • New approved trade accounts
  • Less than $10,000 in annual purchases
• Tier 2 (Established Members):
  • Minimum $10,000 in annual purchases
  • Minimum of 5 completed orders
  • Account in good standing for at least 6 months
• Tier 3 (Premier Members):
  • Minimum $25,000 in annual purchases
  • Consistent ordering throughout the year
  • Account in good standing for at least 12 months

Annual Review

• Trade accounts are reviewed annually for tier placement
• Advancement to higher tiers occurs after meeting criteria
• Accounts may be adjusted to lower tiers if criteria are not maintained

Referral Program

Client Referrals

• Trade members receive credit for client referrals who make purchases
• 5% referral commission on referred client's first purchase
• Referral must be documented before client's purchase

Trade Colleague Referrals

• $250 account credit for each new trade member referral who is approved
• New member must mention your referral during application process
• Credit applied after referred member's first order

Terms and Conditions

Account Maintenance

• Trade accounts must place at least one order every 12 months to remain active
• Updated business information must be provided when changes occur
• [Your Furniture Store Name] reserves the right to request updated qualification documentation periodically

Resale Restrictions

• Trade pricing is provided with the understanding that purchases are for client projects
• Reselling merchandise through retail channels, online marketplaces, or auction sites is prohibited
• Violation may result in termination of trade privileges

Intellectual Property

• Product images, descriptions, and specifications are provided for your client presentations only
• Publication or commercial use of our images requires written permission
• Custom designs created for your projects remain the intellectual property of [Your Furniture Store Name] unless otherwise specified in writing

Program Modifications

• [Your Furniture Store Name] reserves the right to modify the Trade Program terms at any time
• Changes will be communicated via email and the trade portal
• Existing orders will be honored under terms in effect at time of order

Contact Information

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