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Introduction

At Noya, we understand that shipping and delivery are crucial aspects of your furniture shopping experience. This Shipping Policy outlines our procedures, timeframes, and options for delivering our premium furniture to your home. We are committed to ensuring your furniture arrives safely and on schedule.

Shipping Areas

Domestic Shipping

We currently offer shipping to all 50 United States and the District of Columbia. Our standard shipping services cover the continental United States (48 contiguous states), while special arrangements and additional fees may apply for deliveries to Alaska, Hawaii, and U.S. territories.

International Shipping

At this time, we do not offer direct international shipping. For international customers interested in our premium furniture collection, please contact our customer service team to discuss potential third-party shipping solutions.

Shipping Methods

We offer several shipping methods to accommodate different furniture types and customer preferences:

Standard Curbside Delivery

Our standard shipping option includes delivery to your curb or driveway. The delivery personnel will not bring the furniture inside your home. This option is available for most furniture items and is included in our base shipping rates.

Threshold Delivery

With threshold delivery, our carriers will bring your furniture to the first dry area of your home, such as your foyer or garage. This service includes delivery to your doorstep but does not include assembly or packaging removal.

White Glove Delivery

Our premium White Glove Delivery service includes:
  • Delivery to your room of choice
  • Professional assembly and installation
  • Removal of all packaging materials
  • Basic placement according to your instructions
White Glove Delivery is recommended for larger furniture pieces such as dining tables, bedroom sets, sectional sofas, and other complex items. Additional fees apply for this service, which will be calculated at checkout.

Specialized Delivery

For exceptionally large or complex furniture pieces, specialized delivery services may be required. Our customer service team will contact you to arrange these deliveries and discuss any additional requirements or fees.

Shipping Timeframes

Processing Time

After your order is placed and confirmed, our standard processing time is 1-3 business days. For in-stock items, processing typically takes 1 business day. Custom or made-to-order furniture may require additional processing time, which will be specified in the product description.

Transit Time

Transit times vary based on your location and the shipping method selected:
  • Standard Shipping: 5-10 business days after processing
  • Expedited Shipping: 3-5 business days after processing (where available)
  • White Glove Delivery: 7-14 business days after processing (scheduling required)

Made-to-Order and Custom Furniture

For made-to-order or custom furniture pieces, please allow additional time for crafting your furniture before shipping begins. Typical production timeframes range from 4-12 weeks depending on the complexity of the piece and current production volumes. Specific timeframes will be provided at the time of purchase.

Delivery Scheduling

For White Glove and Specialized Deliveries, our delivery partner will contact you to schedule a delivery appointment. We offer delivery Monday through Friday, with some Saturday appointments available in select areas (additional fees may apply).

Shipping Costs

Cost Calculation

Shipping costs are calculated based on:
  • The size and weight of the furniture
  • Your delivery location
  • The shipping method selected
  • Any special handling requirements

Free Shipping Promotions

We occasionally offer free shipping promotions on select items or orders above a certain value. These promotions will be clearly marked on eligible products or announced through our marketing channels.

Remote Area Surcharges

Additional delivery fees may apply for remote or limited-access locations, including:
  • Island deliveries
  • Locations requiring ferry transportation
  • Gated communities with restricted access
  • High-rise buildings without freight elevators
  • Locations more than 50 miles from a major metropolitan area

Tracking Your Order

Order Confirmation

You will receive an order confirmation email immediately after placing your order. This email includes your order number and a summary of your purchase.

Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available. For White Glove Deliveries, you will receive information about the delivery scheduling process.

Tracking Methods

You can track your order by:
  • Clicking the tracking link in your shipping confirmation email
  • Logging into your account on our website
  • Contacting our customer service team with your order number

Delivery Expectations

Delivery Appointments

For White Glove and Threshold Deliveries, you or an authorized representative (18 years or older) must be present to accept the delivery. If you miss your scheduled delivery appointment, additional fees may apply for rescheduling.

Inspection at Delivery

We strongly recommend that you inspect all furniture upon delivery before signing the delivery receipt. Please note any damage or issues on the delivery receipt and take photographs if possible.

Delivery Area Requirements

Please ensure that:
  • Your delivery address is accessible to delivery vehicles
  • There is adequate space for furniture to enter your home
  • You've measured doorways, stairwells, and elevators to ensure furniture will fit
  • Parking is available for delivery vehicles
  • You've removed any obstacles that might impede delivery

Delays and Issues

Weather and Unforeseen Circumstances

Delivery times may be affected by weather conditions, natural disasters, or other circumstances beyond our control. In such cases, we will communicate any delays and work to deliver your furniture as soon as safely possible.

Failed Delivery Attempts

If a delivery cannot be completed due to circumstances on the customer's end (no one home, inadequate access, furniture won't fit), additional delivery fees may apply for rescheduling.

Lost or Damaged Shipments

In the rare event that your furniture is lost or damaged during transit, please contact our customer service team immediately. We will work with our shipping partners to resolve the issue promptly.

Large Item Disposal Service

For an additional fee, we offer disposal services for your old furniture when you purchase new items with White Glove Delivery. This service must be arranged in advance of your delivery date.

Shipping Insurance

All furniture shipments include basic insurance coverage. Additional insurance coverage may be purchased for high-value items. Please contact our customer service team for more information.

Contact Information

For any questions or concerns regarding shipping and delivery, please contact our customer service team:
Noya
support@noya-store.com
+1 (888) 456-6692

Last Updated

This Shipping Policy was last updated on 30.03.2025
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