Introduction

Return Eligibility

Standard Returns

• Item is in original condition
• Item has not been assembled (except where White Glove Delivery assembly was provided)
• Item has no signs of use, wear, or damage
• All original packaging materials are intact
• All original tags, labels, and accessories are included
• Proof of purchase is provided

Non-Returnable Items

• Custom or made-to-order furniture
• Clearance or final sale items (marked as such)
• Items that have been assembled by the customer
• Items showing signs of use, damage, or soiling
• Floor models or display items (unless otherwise specified)
• Mattresses that have been unboxed or used (subject to our Mattress Comfort Guarantee)

Mattress Comfort Guarantee

Return Process

Initiating a Return

• Your order number
• The item(s) you wish to return
• Reason for the return
• Photos of the item(s) in their current condition

Return Shipping

• You are responsible for return shipping costs unless the return is due to our error
• Items must be properly packaged in their original packaging or equivalent
• We recommend using insured shipping with a tracking number
• The Return Authorization Number must be clearly marked on the outside of the package

• Return shipping will be arranged through our logistics partners
• A return pickup fee will apply (deducted from your refund)
• You must prepare the item by repackaging it appropriately
• Someone must be present at the scheduled pickup time

White Glove Delivery Returns

• Contact customer service to schedule a return pickup
• A return service fee will apply (deducted from your refund)
• Items must be in original condition
• Do not disassemble furniture that was professionally assembled

Refunds

Refund Processing

• Refunds will be issued to the original payment method
• Original shipping charges are non-refundable
• Return shipping or pickup fees will be deducted from your refund
• A restocking fee of 15% may apply to certain returns

Refund Timeframes

• Credit card refunds typically process within 5-7 business days
• Bank transfers may take 7-10 business days
• Store credit is issued immediately upon return approval
• Gift card refunds are processed within 3-5 business days

Partial Refunds

• Item is returned with missing parts or accessories
• Item shows signs of light use or minor damage
• Item has been repackaged in non-original packaging
• Return is initiated outside the standard return window but within 45 days

Exchanges

Exchange Eligibility

• Different color or finish of the same item
• Different size of the same item
• Different item of equal or greater value (price difference will apply)

Exchange Process

1. Contact our customer service team
2. Receive a Return Authorization Number
3. Return the original item following our return process
4. Once the return is processed, the exchanged item will be shipped
5. Additional shipping charges may apply for the replacement item

Exchange Timeframes

• In-stock items will be shipped within 3-5 business days after the original return is processed
• Special order or made-to-order exchanges may require additional production time
• You will receive tracking information once the exchange item ships

Damaged or Defective Items

Damage During Shipping

1. Note any visible damage on the delivery receipt
2. Take photographs of the damage and packaging
3. Contact our customer service team within 48 hours of delivery
4. Do not dispose of packaging until the claim is resolved

Manufacturing Defects

1. Take clear photographs of the defect
2. Contact our customer service team within 7 days of delivery or discovery
3. Provide a detailed description of the defect

Resolution Options

• Repair services at no cost to you
• Replacement parts when available
• Complete replacement of the item
• Partial or full refund if repair or replacement is not possible

Cancellations

Order Cancellation

• Orders for in-stock items may be cancelled prior to shipping at no charge
• Once an order has shipped, it cannot be cancelled and must follow the return process
• Custom or made-to-order furniture orders may be cancelled within 48 hours of purchase
• Cancellations after production has begun are subject to a cancellation fee of up to 50%

Gift Returns

Gift Receipt Returns

• Returns will be processed for store credit or exchange only
• The gift giver will not be notified of the return
• Gift receipt must be presented for return processing

Returns Without Receipt

• May be accepted for store credit at the current selling price
• Will require valid government-issued ID
• Are limited to a certain number per customer annually
• Are subject to management approval

Seasonal and Holiday Returns

Contact Information

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