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Frequently Asked Questions(FAQ)

Creating an account with [Your Furniture Store Name] is simple and offers many benefits. Click on the "Account" icon in the top right corner of our website and select "Create Account." Fill in your information, create a password, and you'll be ready to enjoy a personalized shopping experience, order tracking, and faster checkout.

Yes, we offer guest checkout for your convenience. However, creating an account allows you to track orders, save favorites, access exclusive offers, and simplify future purchases.

Browse our curated collections organized by room and style Use our advanced filtering options to narrow down by size, material, color, and price Utilize our Room Planner tool to visualize furniture in your space Contact our design consultants for personalized recommendations Visit our showroom for in-person guidance

Yes, we offer complimentary design consultations both virtually and in-store. Our professional interior designers can help with space planning, furniture selection, color coordination, and creating a cohesive look. For more comprehensive design services, we offer premium design packages at various price points.

Yes, we offer complimentary fabric and material samples for most upholstered items and wood finishes. You can request up to five samples per order through our website or by contacting customer service. Samples typically arrive within 5-7 business days.

Many of our furniture collections are proudly crafted in the United States. Each product description specifies the country of origin. We partner with skilled artisans and manufacturers both domestically and internationally who meet our rigorous quality and ethical standards.

Yes, many of our furniture pieces can be customized. Options may include: Choice of fabric or leather upholstery Wood finish selection Custom dimensions (for select pieces) Hardware options Special features or configurations Custom orders typically require 8-12 weeks for production and delivery.

We use premium materials selected for both beauty and durability: Solid hardwoods (oak, maple, walnut, cherry) High-quality engineered woods for specific applications Top-grain and full-grain leathers Performance fabrics with stain resistance Natural materials like marble, stone, and glass Sustainable and eco-friendly options Each product description details the specific materials used.

Our furniture is built to last for years with proper care. We select materials and construction methods that ensure durability for everyday use. Our product descriptions include specific care instructions and durability ratings to help you choose pieces appropriate for your lifestyle.

We accept: Major credit cards (Visa, MasterCard, American Express, Discover) PayPal Apple Pay Shop Pay Credit Card Financing through Affirm or Klarna Bank transfers for large orders Personal checks (orders held until check clears)

For in-stock items, your card will be charged at the time of purchase. For special orders and backordered items, we charge a 50% deposit when you place your order, with the remaining balance charged approximately 48 hours before delivery.

In-stock items: Orders can be modified or canceled within 24 hours of purchase Custom orders: Modifications can be made within 48 hours; cancellations incur a 25% fee Once an order has entered the shipping process, it cannot be modified or canceled Please contact customer service immediately if you need to make changes to your order.

We currently ship to all 50 United States and select international destinations. For international shipping inquiries, please contact our customer service team.

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